Many of our customers initially find us because they enjoyed the pillow or comforter at one of the fine hotels, resorts, or cruise lines that use our bedding. We offer a hotel bedding finder to cross-reference what hotels buy which items, but it is not always foolproof. The hotel data is collected based on what they directly ordered from us and if a guest confirms the model information. In addition, hotels may supplement their bedding stock with items from other manufacturers or have an older piece of bedding in a room that has not been updated.
After confirming which items were at the hotel, it is important to compare the experience with a brand new item to the one at the hotel. So, let's say you bought one piece of an item, but it still feels different - why is that?
The way hotels care for items causes a different bedding experience at the hotel compared to at home. High temp water, bleach, caustic cleaning agents, and extra hot drying cycles can make items shrink and feel firmer. Alternatively, a property might not wash the inner pillow, and over time, the product gets 'broken into' by repeated hotel guest stays and will feel softer. Finally, the inner materials break down over time which also results in a 'softer' experience.
When you order from DOWNLITE, we ship new bedding that has never been washed or 'broken into,' so it may have a different tactile feeling than you remember. So, for those reasons, we always suggest to buy just one item versus ordering several to start. Purchasing just one item allows you to try it at home and confirm if it felt like you remembered it. If the feeling is dramatically different, it is much easier to coordinate a return for one item versus several. The DOWNLITE team can then suggest alternative items or perhaps a universal adjustable pillow that offers several density options in one product. The adjustable pillow's density capability is flexible, so it's a wonderful option if you're in doubt.
For these reasons, we suggest ordering just one item to start so that you have the chance to try the item and verify how it feels. If you love it, then you can order more.