Shipping & Returns

Return Policy

You can return your order within 30 days of delivery for a refund. We will email you a prepaid FedEx label for your return, and deduct a $5 service fee per item returned.

Items marked ON SALE have no free return shipping, the $5 service fee still applies to each item.

  

Returns Procedure:

Go to: www.downlitebedding.com/login

Note: If you checked out as a guest, skip to 'Email Us For Return'

Click on the Order # you wish to return: XXXXXX

Click Return Request: Directly under the shopping cart logo.

QTY to Return: Input the number of items you wish to return per item.

Return Reason: Select from pull down.

Return Action: Select from pull down.

Comments: Leave message or information as needed. OK to combine returns into one box. If original box is not available* list item Qty in box and box Measurements: Long (xx) – Width (xx) – Height(xx)

Click- Submit Return Request

We will contact you within 2 to 3 business days with your return label.

If you shopped as a guest Contact us at customercare@downlite.com with the below information. We will email you a prepaid FedEx label for your return, and deduct a $5 service fee per item.

Please follow the steps below to expedite your return:

  1. Put items you are returning in the original box.
  2. Print your Return Label that was emailed to you
  3. Attach/Tape your return label to the box.
  4. Take Box to your nearest FedEx Store to ship.
  5. Email CustomerCare@Downlite.com a photo of the receipt from FedEx to expedite your refund. 


    If you choose to mail or ship on your own*; you may do so at your expense (But the $5 service fee still applies to each item), please still email us at CustomerCare@Downlite.com to advise of the return back to us.

DownLiteBedding.com Returns
Attn: eCommerce Dept.
8153 Duke Blvd.
Mason, Ohio 45040

*Expect to receive your refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return. When shipping back items please send us the tracking code information so we can make sure all packages come back. This will allow us to expedite the return process for you.

If you have any additional questions or are in need of a copy of your order please contact DOWNLITE by email: customercare@downlite.com we're available Monday through Friday from 10:00 am to 4:00 pm EST.

*If original boxing is not available before notifying us of return request please find a box that best suits the return item (smaller is better). Box your return per instructions and include the box measurements in your email.  Long (xx) – Width (xx) – Hight (xx) If more than 1 item is being returned; it's okay to combine into 1 box. Just let us know the number of boxes being returned. 

Return Sale Items Procedure:

Sale items do not have free shipping for them as stated:  Items marked on sale have no free return shipping, the $5 service fee still applies to each item.

Please follow the steps below to expedite your return:

  1. Put your items returning along with their original packaging into a Box or Mailer Bag.
  2. Print on Box:  RMA# XXXXXX (your order number)
  3. Ship to:
    DownLiteBedding.com Returns
    Attn: eCommerce Dept.
    8153 Duke Blvd.
    Mason, Ohio 45040
  4. $5 service fee applies to each item returned, please email us to CustomerCare@Downlite.com to advise tracking number and date the return was shipped back to us.

*Expect to receive your refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return. When shipping back items please send us the tracking code information so we can make sure all packages come back. This will allow us to expedite the return process for you.