Shipping Policy
Please note we ship our items via FedEx. Orders typically ship in 2 to 3 business days after an order is placed. Depending on which part of the country you are in, it can take up to an additional 5 days for your order to arrive. We do not offer expedited shipping. Many of our items ship in separate boxes so it is common to receive part of the order and then get the other boxes within a day or two depending on carrier traffic and routing. If you use a freight forwarding service there is no way for us to guarantee items can be consolidated and you should make plans accordingly.
Our shipping promotions do vary so be sure to review our shopping cart to find out the most recent shipping promotions. We currently offer free ground shipping over $150 (We can only ship to the 48 contiguous states).
As of 59/10/26 the estimated ship charges are:
- $0 - $49.99 - $10 Fee
- $50 - $99.99 - $15 Fee
- $100-$149.99 - $20 Fee
- Over $150 - Free Shipping
Do you ship to Canada or anywhere but the lower 48 continental Unites States?
We're sorry, we wish we could ship items to every corner of the globe, but at the current time we only ship to the United States. If you live in Canada try to order our items on BedBathBeyond.com or consider using a freight forwarder.
During holiday time frames, the window to have goods picked, packed, and shipped can result in taking a few days longer. We do not ship on weekends - so any orders placed after noon on Friday will likely not ship out until the following Monday/Tuesday based on surge demand.
Because we operate in several factories around the country, orders may arrive in different boxes at different times. Our system is not able to send unique tracking codes per package. Sometimes a tracking code will show delivered and you may have only part of your order. Simply go to UPS or FedEx and track the package, and, if applicable, click the multiple lines detail to see when the OTHER packages are expected to arrive. If you order pillows and mattress pads, they ship from different facilities. The system will default to show the first facilities' packages only. Don't worry - we promise the other goods are coming. When in doubt, simply send an email to customercare@downlitebedding.com once you have done the OTHER steps first.
Replacements Policy
At DOWNLITE, we are committed to delivering the finest bedding products to our valued customers. However, we understand that mistakes can occasionally occur. If you find that a part of your order is missing, we are here to promptly address the issue.
Our Promise:
- We will diligently investigate and confirm any missing items from your order.
Please Note:
- We do not provide expedited shipping for replacement items.
- Regrettably, we cannot offer second-day or next-day shipping for missing items under any circumstances.
- Due to the nature of our products, which are not compressed, and the current high freight costs, we will ship replacements exclusively via ground service.
- Replacement orders will ship in the order they are received which during the holidays might have longer times.
Our Commitment:
While we cannot expedite shipping, we can offer the following options for missing items:
- We can initiate a cancellation and refund process for any missing pieces.
- We will ensure that your replacement items are shipped promptly and securely via ground service.
At DOWNLITE, customer satisfaction is our top priority, and we aim to make your shopping experience as smooth as possible. If you have any questions or concerns regarding our Replacements Policy, please feel free to contact our dedicated customer support team.
Return Policy
- To start a return, email customercare@downlitebedding.com.
- $12.99 will be deducted from your refund for each FedEx label needed.
- In the event a return is not needed/waived a $5 per item fee will apply ($25 in the case of feather beds and fiber beds)
- Items are eligible for returns within 100 days of receipt.
- Final Sale items are not eligible returns.
- Review the entire return policy before processing a return, certain promotions and promotional items are not eligible for a full refund.
In the event we shipped the wrong item there will be no return fee and you will receive a full refund including your original ship fee. Although our 'hotel finder' tool showcases the most up to date information we have, we cannot guarantee the item you enjoyed at a hotel is exactly what was in your room (but were 90% positive if the hotel appears on the list).
2026 Holiday Schedule
Our normal hours of operation are Monday to Friday from 9 AM EST to 3 PM EST.
We will be closed on the following days for 2026 and will respond to any calls, emails or messages once we return shortly thereafter.
We strongly recommend placing your online orders by December 14, 2026 to make sure all ground shipments arrive in time for Christmas.
- November
- Thanksgiving - November 25
- December
- Christmas - December 25