Shipping & Returns

3-25-21 COVID Updates

Please note that all inbound returns are being quarantined for two weeks for worker safety. This will significantly delay return processing so please be patient as our works health needs are very important to DOWNLITE. The fastest way to speed up returns is to send a photo of the tracking info back to DOWNLITE and we can expedite the process for you - please send to


Shipping Information

Please note we ship our items via UPS Ground. Orders typically take 2-3 business days to process and THEN they leave our facility. Depending on which part of the country you are in, it can take from another 2-12 days to arrive. We do not offer expedited shipping

During holiday time frames the window to have goods picked, packed and shipped can result in taking a few days longer. We do not ship on weekends - so any orders placed after noon on Friday likely will not ship out until the following Tuesday based on surge demand.

Because we operate in several factorizes around the country orders may arrive in different boxes at different times. Our system is not able to send unique tracking codes per package. Sometimes a tracking code will show delivered and you may have only part of your order - simply go to UPS or FedEx and track the package and if applicable click the multiple lines detail to see when the OTHER packages are expected to arrive. If you order pillows and mattress pads - they ship from different facilities and the system is only going to default to show the first facilities packages. Don't worry - we promise the other goods are coming. When in doubt simply send an email to once you have done the OTHER steps first.

Return Policy

You can return your order within 30 days of delivery for a refund. We will email you a prepaid FedEx label for your return, and deduct a $5 service fee per item returned. Please note that due to extended ship times for COVID - we are understanding and flexible knowing that later shipments and slow transportation can bump into the 30 day window. As a result we now consider the return window to be 60 days.

Please follow procedure below.  

Returns Procedure:

Go to:

If you did not already create an account and password you need to do so now. Simply click the my account on top of the site, click 'forgot password'. Check your email and click the link generated. Create  a new password and then login. Your orders should now show up in you order history.

Click on the Order # you wish to return: XXXXXX

Click Return Request: Directly under the shopping cart logo.

QTY to Return: Input the number of items you wish to return per item.

Return Reason: Select from pull down.

Return Action: Select from pull down.

Comments: Leave message or information as needed. OK to combine returns into one box. If original box is not available* list item Qty in box and box Measurements: Long (xx) – Width (xx) – Height(xx)

Click- Submit Return Request

We will contact you within 2 to 3 business days with your return label.

Please follow the steps below to expedite your return:

  1. Put items you are returning in the original box (if 2 pillows OK to combine into 1 box) 
  2. Print your Return Label that was emailed to you
  3. Attach/Tape your return label to the box.
  4. Take Box to your nearest FedEx Store to ship.
  5. Email a photo of the receipt from FedEx to expedite your refund. 

    Return Sale Items Procedure:

Sale items do not have free shipping for them as stated:  Items marked on sale have no free return shipping, the $5 service fee still applies to each item.

Please follow the steps below to expedite your return:

  1. Put your items returning along with their original packaging into a Box or Mailer Bag.
  2. Print on Box:  RMA# XXXXXX (your order number)
  3. Ship to: Returns
    Attn: eCommerce Dept.
    8153 Duke Blvd.
    Mason, Ohio 45040
  4. $5 service fee applies to each item returned, please email us to to advise tracking number and date the return was shipped back to us.

*Expect to receive your refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return. When shipping back items please send us the tracking code information so we can make sure all packages come back. This will allow us to expedite the return process for you.