Contact DOWNLITE

As the country's largest manufacturer of down and down alternative bedding, we would love to hear from you.

Question about billing vs. shipping address? We do not collect your billing address in our checkout. Just enter your shipping address and payment method and you're all set!

Question about order status? Please check your email for messages from us, we send tracking numbers and order updates as your order processes, sometimes our messages end up in your spam folder.

Question about Returns and Shipping? Please see our Shipping & Returns page.

Please remember to use our Hotel Bedding Finder to find the bedding you enjoyed. 




We can be reached by phone at 866.931.3696 Monday–Friday from 10am to 4pm, EST. If all associates are busy or after hours, leave a message with our message service and we'll get back to you as soon as we can.

8153 Duke Blvd
Mason, OH 45040





If you are not getting the help you need or not satisfied with the support - please contact Stefan Hunter, VP of eCommerce.