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Terms Of Service

Effective Date: 1/1/26
Last Updated: 2/24/26

Welcome to DOWNLITE Bedding ("DOWNLITE," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at www.downlitebedding.com (the "Site"), including purchases made through the Site.

By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Use of Our Website

You may use this Site only for lawful purposes and in accordance with these Terms. By using the Site, you agree that you will not:

  • Use the Site in any way that violates applicable laws or regulations

  • Attempt to gain unauthorized access to the Site, servers, or networks

  • Interfere with the operation or security of the Site

  • Use automated tools (bots, scrapers, crawlers) to access or copy Site content without our written permission

  • Submit false, misleading, or fraudulent information

  • Use the Site for resale, commercial exploitation, or competitive analysis without authorization

We reserve the right to suspend or terminate access to the Site if we believe a user has violated these Terms.

2. Eligibility

By using this Site, you represent that:

  • You are at least the age of majority in your state of residence, or

  • You are using the Site under the supervision of a parent or legal guardian

You also represent that any information you provide is accurate and complete.

3. Product Information and Availability

We make reasonable efforts to ensure product descriptions, specifications, pricing, images, and availability are accurate. However:

  • Product colors may vary depending on your screen settings

  • Product dimensions and fill weights may vary slightly due to manufacturing tolerances

  • Availability may change without notice

  • We may discontinue products at any time

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order is submitted.

4. Pricing and Payment

All prices shown on the Site are listed in U.S. dollars (USD) unless otherwise noted.

We reserve the right to:

  • Change prices at any time without notice

  • Correct pricing errors

  • Cancel orders placed at an incorrect price due to typographical, system, or technical errors

By submitting an order, you authorize us (and our payment processors) to charge the payment method provided for the total amount due, including applicable taxes and shipping fees.

We may decline or cancel any order if we suspect fraud, unauthorized activity, or payment issues.

5. Order Acceptance and Cancellation

Your order confirmation email does not guarantee acceptance of your order. It confirms that we received your order request.

We reserve the right to accept, decline, limit, or cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or unauthorized transaction

  • Billing or shipping information issues

  • Orders that appear to be placed by dealers, resellers, or distributors without authorization

If your order is canceled after payment has been authorized or captured, we will issue a refund to the original payment method, subject to normal processing times.

6. Shipping and Delivery

Shipping timelines provided on the Site are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

  • Carriers

  • Weather events

  • Supply chain disruptions

  • Incorrect addresses provided by the customer

  • Carrier access issues or delivery exceptions

You are responsible for providing an accurate shipping address. Additional charges may apply for address corrections, rerouting, or reshipment due to incorrect information.

Risk of loss and title for products pass to you upon delivery to the shipping carrier or delivery address, as permitted by applicable law.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return Policy, which is incorporated into these Terms by reference.

Please review our Return Policy for details regarding:

  • Return eligibility

  • Return windows

  • Condition requirements

  • Exclusions

  • Refund timing

  • Exchange procedures

If there is any conflict between these Terms and the Return Policy regarding returns, the Return Policy will control for return-related matters.

8. Promotions, Discounts, and Coupon Codes

From time to time, we may offer promotions, discounts, and coupon codes. Unless otherwise stated:

  • Promotions cannot be combined with other offers

  • Promotions are valid only during the stated promotional period

  • Promotions may exclude certain products, brands, or categories

  • Promotions may apply only to new orders

  • Promotions have no cash value

  • We may modify or cancel promotions at any time due to errors, misuse, or unforeseen circumstances

We reserve the right to cancel or refuse promotional discounts where misuse, abuse, or technical error is suspected.

9. Account Registration (If Applicable)

Some features may require you to create an account. If you create an account, you agree to:

  • Provide accurate and current information

  • Maintain the confidentiality of your login credentials

  • Accept responsibility for all activity under your account

  • Notify us promptly of any unauthorized use

We reserve the right to suspend or terminate accounts for suspected fraud, abuse, or violation of these Terms.

10. User Submissions and Reviews

If you submit reviews, comments, photos, videos, testimonials, or other content ("User Content") to the Site or to us in connection with the Site, you grant DOWNLITE a non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, modify, publish, display, distribute, and create derivative works from that content for marketing, advertising, and business purposes.

You represent and warrant that:

  • You own or control the rights to the User Content

  • The User Content is accurate and not misleading

  • The User Content does not violate any law or infringe any third-party rights

  • The User Content is not defamatory, obscene, abusive, or unlawful

We reserve the right, but not the obligation, to monitor, edit, or remove User Content at our sole discretion.

11. Intellectual Property

All content on this Site, including but not limited to text, product descriptions, graphics, logos, icons, images, videos, software, and Site design, is the property of DOWNLITE or its licensors and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, display, transmit, or exploit any Site content without our prior written consent, except for personal, non-commercial use.

All trademarks, trade names, and logos displayed on the Site are the property of their respective owners.

12. Third-Party Links and Services

The Site may contain links to third-party websites or services for your convenience. We do not control and are not responsible for the content, policies, or practices of third-party sites.

Your use of third-party websites is at your own risk and subject to their terms and policies.

13. SMS, Email, and Marketing Communications

If you sign up for email and/or SMS marketing, you agree to receive promotional and transactional communications from us, subject to applicable law and your consent preferences.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Following SMS opt-out instructions (such as replying STOP)

  • Contacting customer support

Please note that even if you opt out of marketing communications, we may still send transactional messages related to your orders, returns, or account.

14. Privacy

Your use of the Site is also subject to our Privacy Policy, which describes how we collect, use, and share information. By using the Site, you acknowledge that you have reviewed our Privacy Policy.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

  • ACCURACY OR COMPLETENESS OF CONTENT

  • UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SITE

Some states do not allow limitations on implied warranties, so certain disclaimers may not apply to you.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DOWNLITE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS PURCHASED THROUGH THE SITE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR ANY PURCHASE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Some states do not allow certain limitations of liability, so some of the above limitations may not apply to you.

17. Indemnification

You agree to defend, indemnify, and hold harmless DOWNLITE and its affiliates, officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Site

  • Your violation of these Terms

  • Your violation of any law or third-party rights

  • Your User Content

18. Governing Law and Dispute Resolution

These Terms and your use of the Site shall be governed by the laws of the State of Ohio, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Ohio, and you consent to the personal jurisdiction and venue of those courts, unless otherwise required by applicable consumer protection law.

19. No Waiver

Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or any other rights.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

21. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

22. Contact Information

If you have questions about these Terms of Service, please contact us at:

DOWNLITE Bedding
Down-Lite Products, Inc.
8153 Duke Blvd
Mason, OH 45040
customercare@downlite.com
1-833-349-0999
www.downlitebedding.com

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