Posted by Stefan Hunter on Dec 18, 2025
Faster Shipping Update | DOWNLITE Bedding
If there is one message we have heard consistently, it is this: you want your DOWNLITE order to arrive faster, with clearer tracking and fewer surprises.
We agree, and we have taken action.
To improve our shipping experience, we are moving our eCommerce inventory from our corporate headquarters in Mason, Ohio, to our warehouse in Kenwood, Ohio, over the next 30 days. This is a major operational shift, driven by one goal: faster, more reliable fulfillment for online orders.
Why are we making this move?
As a bedding manufacturer, we handle a lot behind the scenes to get pillows, comforters, mattress pads, and blankets from our team to your doorstep. When inventory is positioned closer to a dedicated shipping operation, it helps us:
- Pick and pack orders faster.
- Reduce handoffs that can slow down processing.
- Improve inventory accuracy, so the item you order is ready to ship when you need it.
- Create a more consistent fulfillment rhythm, especially during busy sales periods.
In short, the Kenwood warehouse setup is better designed for shipping volume, speed, and day-to-day fulfillment efficiency.
What this means for you
This move is focused on the parts of the experience you actually feel as a customer:
- Faster order processing once your order is confirmed
- More consistent shipping performance across a wider range of items
- Cleaner tracking updates as orders move through fulfillment and carrier pickup
We are keeping a close eye on this transition because we know shipping timelines matter, especially when you are replacing a pillow, refreshing a guest room, or ordering bedding for a specific date.
Holiday shipping update
We are also in the midst of our final holiday shipping push.
If you placed an order before 12/13, we are working hard to get it out as soon as possible. While we cannot guarantee arrival dates once a package is with the carrier, please know our team is focused on getting orders processed and shipped quickly.
If you need to cancel because your order may arrive too late, we completely understand. Simply email us with your order information, and we will take care of it as soon as possible.
At this time, we are unable to expedite orders, and we appreciate your patience and understanding during this final holiday stretch.
A note on timing and the transition
Because our ERP rollout has made the shipping window a sensitive topic, we want to be thoughtful and transparent without overpromising.
During any inventory move, there can be short-term bumps while we reposition products and fine-tune workflows. Our goal is to keep your experience smooth, and we are prioritizing continuity for active eCommerce orders.
If anything impacts your specific shipment, our customer care team will help you quickly with the most accurate, order-level details.
Thank you for pushing us to be better
We appreciate the honest feedback you have shared. Bedding is personal, and delivery is part of the comfort experience. When shipping is slow or unclear, it takes the shine off a great product. We understand that.
This move is one of the concrete steps we are taking to improve how you receive the products you love.
If you ever have a question about an order, tracking, or delivery timing, please reach out. We would rather help early than have you wondering where things stand.
We heard you loud and clear, and we are building a faster shipping experience to match the quality of what is inside the box.