DOWNLITE is a family owned down bedding manufacturing company located in Cincinnati, OH. With several factories in the USA we are proud to help 'bring the comfort home' to you.
8153 Duke Blvd
Mason, OH 45040
Phone: 1-866-931-3696. Please note our phones are staffed between 10 AM EST and 4 PM EST. If you are not getting the help you need or not satisfied with the support - please contact Stefan Hunter, Director of eCommerce (firstname.lastname@example.org).
Frequently Asked Questions
We accept American Express, VISA, Master Card, Discover and Paypal.
Zoovy, Inc. has created this privacy statement for this Company in order to demonstrate our joint commitment to privacy. The following discloses the information gathering and dissemination practices for this website:
Zoovy.com tracks IP Addresses
This site may contains links to other sites.
This Company is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies, even those who are also using Zoovy technology. In the future Zoovy may provide you the ability to share your information across multiple websites which all utilize Zoovy technology however this will only be done at your explicit request.
This site requires Unique Identifiers.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential by this Company.
This site requires Financial Information.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.
This site may have Surveys and/or Contests.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about this Company. The customer's contact information is also used to contact the visitor when necessary (for example winners). Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.
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This site may contain Public Forums
This site may include chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
About our System Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. this Company may keep a copy of your information on its own system using Zoovy's WebAPI system, this system may have its own security measures in place.
This site provides the choice to Opt In or Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.
We provide the ability to Correct/Update YOUR information.
This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.
You can return most new and unopened items within 35 days of delivery for a refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and may be subject to a partial refund, if it has been used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. Returns may be subject to you, the customer, paying for the return Shipping & Handling, as well as a restocking fee up to 25% for non defective items. Please note if item is returned without a Return Merchandise Authorization (RMA) additional charges may apply.
You can exchange most new and unopened items within 35 days of delivery. Items must be returned in new or unused condition and contain all original materials included with the shipment. All exchange items will be inspected and may be subject to a restocking fee.
No items may be returned or exchanged after 35 days.
If you purchased the item and received a free shipping promotion you will be Credited back your order less a restocking fee.
To apply for a return or exchange, please email us and an associate will review your file right away. In order to help you properly we request that you be as descriptive as possible when using our contact us form. Please DO NOT SEND back items prior to receiving a special return approval issued by an associate.
Expect to receive the refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return or exchange.
Most orders, received, processed and shipped within 1-2 business days*. If your order has not shipped in those time frames please contact us.
- Please note that during peak periods (special holiday time periods) processing may take longer.
- Shipping promotion only applies to the Contiguous United States (Sorry Hawaii and Alaska).
- Please note that we do not ship internationally except to Canada. For shipments to other countries we suggest using a freight forwarding company.