DOWNLITE is a family owned down bedding manufacturing company located in Cincinnati, OH. With several factories in the USA we are proud to help 'bring the comfort home' to you.
8153 Duke Blvd
Mason, OH 45040
Phone: 1-866-931-3696. Please note our phones are staffed between 10 AM EST and 4 PM EST, Monday to Friday. If you are not getting the help you need or not satisfied with the support - please contact Stefan Hunter, Director of eCommerce (firstname.lastname@example.org).
Frequently Asked Questions
Q: What items are made in the USA?
A: We make 100% of our pillows in the USA and appx 85% of all comforters as well. Items that we import from our other factories across the globe are usually sheets, duvets, protectors and some blankets. If you're looking for a product that supports the American economy we suggest our 'Silky Soft Pima' cotton collection.
Q: Do you offer other shipping options?
A: We only offer Fedex Ground service. Typically most orders ship out within 2-3 business days and the majority of those orders take 2-3 days to arrive once shipped. In total it can take anywhere from 3-5 days on average to receive an order. Due to the bulky nature of our items, we do not suggest overnight type options in order to save you money.
Q: I stayed at a hotel and want to buy the exact item I loved for home - now what?
A: While we furnish thousands of properties across the globe it is impossible to list everyone on our hotel finder tool. If you do not see your property listed - simply give us a call or send an email so we can research it for you.
We accept American Express, VISA, Master Card, Discover and Paypal.
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You can return most new and unopened items within 35 days of delivery for a refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and may be subject to a partial refund, if it has been used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. Returns may be subject to you, the customer, paying for the return Shipping & Handling, as well as a restocking fee up to 25% for non defective items. Please note if item is returned without a Return Merchandise Authorization (RMA) additional charges may apply.
You can exchange most new and unopened items within 35 days of delivery. Items must be returned in new or unused condition and contain all original materials included with the shipment. All exchange items will be inspected and may be subject to a restocking fee.
No items may be returned or exchanged after 35 days.
If you purchased the item and received a free shipping promotion you will be Credited back your order less a restocking fee.
To apply for a return or exchange, please email us and an associate will review your file right away. In order to help you properly we request that you be as descriptive as possible when using our contact us form. Please DO NOT SEND back items prior to receiving a special return approval issued by an associate.
Expect to receive the refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return or exchange.
Most orders, received, processed and shipped within 2-3 business days*. If your order has not shipped in those time frames please contact us.
- Please note that during peak periods (special holiday time periods) processing may take longer.
- Shipping promotion only applies to the Contiguous United States (Sorry Hawaii and Alaska).
- Please note that we do not ship internationally except to Canada. For shipments to other countries we suggest using a freight forwarding company.